# Problem when starting kong in the jelastic cloud with docker **URL:** \ **Category:** Questions\ **Created:** [November 17, 2020, 5:28pm UTC](https://discuss.konghq.com/t/problem-when-starting-kong-in-the-jelastic-cloud-with-docker/7463 "2020-11-17T17:28:39Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![edson27](https://avatars.discourse-cdn.com/v4/letter/e/b4bc9f/32.png) [@edson27](https://discuss.konghq.com/u/edson27)\ **Post date:** [November 17, 2020, 5:28pm UTC](https://discuss.konghq.com/t/problem-when-starting-kong-in-the-jelastic-cloud-with-docker/7463/1 "2020-11-17T17:28:39Z")
Run comands /docker-entrypoint.sh kong docker-start --vv Error Error: /usr/local/share/lua/5.1/kong/cmd/prepare.lua:12: could not prepare Kong prefix at /usr/local/kong: /usr/local/kong/logs/error.log: Permission denied I already tried to add 777 permissions on the folder, but it didn’t work, it seems that it is something specific to the platform, has anyone installed kong on jelastic in order to give me some tips? Note: When I run with root “sudo kong start” it works normally, but by docker-entrypoint.sh with the user kong it presents the following error. ``` No valid login shell found for user kong 2020/11/17 17:08:21 [verbose] Kong: 2.2.0 2020/11/17 17:08:21 [debug] ngx_lua: 10017 2020/11/17 17:08:21 [debug] nginx: 1017008 2020/11/17 17:08:21 [debug] Lua: LuaJIT 2.1.0-beta3 2020/11/17 17:08:21 [verbose] no config file found at /etc/kong/kong.conf 2020/11/17 17:08:21 [verbose] no config file found at /etc/kong.conf 2020/11/17 17:08:21 [verbose] no config file, skip loading 2020/11/17 17:08:21 [debug] reading environment variables 2020/11/17 17:08:21 [debug] KONG_PREFIX ENV found with "/usr/local/kong" 2020/11/17 17:08:21 [debug] KONG_PG_DATABASE ENV found with "***" 2020/11/17 17:08:21 [debug] KONG_PG_USER ENV found with "***" 2020/11/17 17:08:21 [debug] KONG_PG_PASSWORD ENV found with " ******" 2020/11/17 17:08:21 [debug] KONG_PG_HOST ENV found with "***" 2020/11/17 17:08:21 [debug] KONG_NGINX_DAEMON ENV found with "off" 2020/11/17 17:08:21 [debug] admin_access_log = "logs/admin_access.log" 2020/11/17 17:08:21 [debug] admin_error_log = "logs/error.log" 2020/11/17 17:08:21 [debug] admin_listen = {"127.0.0.1:8001 reuseport backlog=16384","127.0.0.1:8444 http2 ssl reuseport backlog=16384"} 2020/11/17 17:08:21 [debug] anonymous_reports = true 2020/11/17 17:08:21 [debug] cassandra_contact_points = {"127.0.0.1"} 2020/11/17 17:08:21 [debug] cassandra_data_centers = {"dc1:2","dc2:3"} 2020/11/17 17:08:21 [debug] cassandra_keyspace = "kong" 2020/11/17 17:08:21 [debug] cassandra_lb_policy = "RequestRoundRobin" 2020/11/17 17:08:21 [debug] cassandra_port = 9042 2020/11/17 17:08:21 [debug] cassandra_read_consistency = "ONE" 2020/11/17 17:08:21 [debug] cassandra_refresh_frequency = 60 2020/11/17 17:08:21 [debug] cassandra_repl_factor = 1 2020/11/17 17:08:21 [debug] cassandra_repl_strategy = "SimpleStrategy" 2020/11/17 17:08:21 [debug] cassandra_schema_consensus_timeout = 10000 2020/11/17 17:08:21 [debug] cassandra_ssl = false 2020/11/17 17:08:21 [debug] cassandra_ssl_verify = false 2020/11/17 17:08:21 [debug] cassandra_timeout = 5000 2020/11/17 17:08:21 [debug] cassandra_username = "kong" 2020/11/17 17:08:21 [debug] cassandra_write_consistency = "ONE" 2020/11/17 17:08:21 [debug] client_body_buffer_size = "8k" 2020/11/17 17:08:21 [debug] client_max_body_size = "0" 2020/11/17 17:08:21 [debug] client_ssl = false 2020/11/17 17:08:21 [debug] cluster_control_plane = "127.0.0.1:8005" 2020/11/17 17:08:21 [debug] cluster_data_plane_purge_delay = 1209600 2020/11/17 17:08:21 [debug] cluster_listen = {"0.0.0.0:8005"} 2020/11/17 17:08:21 [debug] cluster_mtls = "shared" 2020/11/17 17:08:21 [debug] database = "postgres" 2020/11/17 17:08:21 [debug] db_cache_ttl = 0 2020/11/17 17:08:21 [debug] db_cache_warmup_entities = {"services","plugins"} 2020/11/17 17:08:21 [debug] db_resurrect_ttl = 30 2020/11/17 17:08:21 [debug] db_update_frequency = 5 2020/11/17 17:08:21 [debug] db_update_propagation = 0 2020/11/17 17:08:21 [debug] dns_error_ttl = 1 2020/11/17 17:08:21 [debug] dns_hostsfile = "/etc/hosts" 2020/11/17 17:08:21 [debug] dns_no_sync = false 2020/11/17 17:08:21 [debug] dns_not_found_ttl = 30 2020/11/17 17:08:21 [debug] dns_order = {"LAST","SRV","A","CNAME"} 2020/11/17 17:08:21 [debug] dns_resolver = {} 2020/11/17 17:08:21 [debug] dns_stale_ttl = 4 2020/11/17 17:08:21 [debug] error_default_type = "text/plain" 2020/11/17 17:08:21 [debug] go_plugins_dir = "off" 2020/11/17 17:08:21 [debug] go_pluginserver_exe = "/usr/local/bin/go-pluginserver" 2020/11/17 17:08:21 [debug] headers = {"server_tokens","latency_tokens"} 2020/11/17 17:08:21 [debug] host_ports = {} 2020/11/17 17:08:21 [debug] kic = false 2020/11/17 17:08:21 [debug] log_level = "notice" 2020/11/17 17:08:21 [debug] lua_package_cpath = "" 2020/11/17 17:08:21 [debug] lua_package_path = "./?.lua;./?/init.lua;" 2020/11/17 17:08:21 [debug] lua_socket_pool_size = 30 2020/11/17 17:08:21 [debug] lua_ssl_trusted_certificate = {} 2020/11/17 17:08:21 [debug] lua_ssl_verify_depth = 1 2020/11/17 17:08:21 [debug] mem_cache_size = "128m" 2020/11/17 17:08:21 [debug] nginx_admin_directives = {} 2020/11/17 17:08:21 [debug] nginx_daemon = "off" 2020/11/17 17:08:21 [debug] nginx_events_directives = {{name="worker_connections",value="auto"},{name="multi_accept",value="on"}} 2020/11/17 17:08:21 [debug] nginx_events_multi_accept = "on" 2020/11/17 17:08:21 [debug] nginx_events_worker_connections = "auto" 2020/11/17 17:08:21 [debug] nginx_http_client_body_buffer_size = "8k" 2020/11/17 17:08:21 [debug] nginx_http_client_max_body_size = "0" 2020/11/17 17:08:21 [debug] nginx_http_directives = {{name="client_max_body_size",value="0"},{name="ssl_prefer_server_ciphers",value="off"},{name="client_body_buffer_size",value="8k"},{name="ssl_protocols",value="TLSv1.2 TLSv1.3"},{name="ssl_session_tickets",value="on"},{name="ssl_session_timeout",value="1d"}} 2020/11/17 17:08:21 [debug] nginx_http_ssl_prefer_server_ciphers = "off" 2020/11/17 17:08:21 [debug] nginx_http_ssl_protocols = "TLSv1.2 TLSv1.3" 2020/11/17 17:08:21 [debug] nginx_http_ssl_session_tickets = "on" 2020/11/17 17:08:21 [debug] nginx_http_ssl_session_timeout = "1d" 2020/11/17 17:08:21 [debug] nginx_http_status_directives = {} 2020/11/17 17:08:21 [debug] nginx_http_upstream_directives = {} 2020/11/17 17:08:21 [debug] nginx_main_daemon = "off" 2020/11/17 17:08:21 [debug] nginx_main_directives = {{name="daemon",value="off"},{name="worker_processes",value="auto"},{name="worker_rlimit_nofile",value="auto"}} 2020/11/17 17:08:21 [debug] nginx_main_worker_processes = "auto" 2020/11/17 17:08:21 [debug] nginx_main_worker_rlimit_nofile = "auto" 2020/11/17 17:08:21 [debug] nginx_optimizations = true 2020/11/17 17:08:21 [debug] nginx_proxy_directives = {{name="real_ip_recursive",value="off"},{name="real_ip_header",value="X-Real-IP"}} 2020/11/17 17:08:21 [debug] nginx_proxy_real_ip_header = "X-Real-IP" 2020/11/17 17:08:21 [debug] nginx_proxy_real_ip_recursive = "off" 2020/11/17 17:08:21 [debug] nginx_sproxy_directives = {} 2020/11/17 17:08:21 [debug] nginx_status_directives = {} 2020/11/17 17:08:21 [debug] nginx_stream_directives = {{name="ssl_session_timeout",value="1d"},{name="ssl_session_tickets",value="on"},{name="ssl_prefer_server_ciphers",value="off"},{name="ssl_protocols",value="TLSv1.2 TLSv1.3"}} 2020/11/17 17:08:21 [debug] nginx_stream_ssl_prefer_server_ciphers = "off" 2020/11/17 17:08:21 [debug] nginx_stream_ssl_protocols = "TLSv1.2 TLSv1.3" 2020/11/17 17:08:21 [debug] nginx_stream_ssl_session_tickets = "on" 2020/11/17 17:08:21 [debug] nginx_stream_ssl_session_timeout = "1d" 2020/11/17 17:08:21 [debug] nginx_supstream_directives = {} 2020/11/17 17:08:21 [debug] nginx_upstream_directives = {} 2020/11/17 17:08:21 [debug] nginx_worker_processes = "auto" 2020/11/17 17:08:21 [debug] pg_database = "apigateway" 2020/11/17 17:08:21 [debug] pg_host = "10.100.29.237" 2020/11/17 17:08:21 [debug] pg_max_concurrent_queries = 0 2020/11/17 17:08:21 [debug] pg_password = " ******" 2020/11/17 17:08:21 [debug] pg_port = 5432 2020/11/17 17:08:21 [debug] pg_ro_ssl = false 2020/11/17 17:08:21 [debug] pg_ro_ssl_verify = false 2020/11/17 17:08:21 [debug] pg_semaphore_timeout = 60000 2020/11/17 17:08:21 [debug] pg_ssl = false 2020/11/17 17:08:21 [debug] pg_ssl_verify = false 2020/11/17 17:08:21 [debug] pg_timeout = 5000 2020/11/17 17:08:21 [debug] pg_user = "webadmin" 2020/11/17 17:08:21 [debug] plugins = {"bundled"} 2020/11/17 17:08:21 [debug] port_maps = {} 2020/11/17 17:08:21 [debug] prefix = "/usr/local/kong" 2020/11/17 17:08:21 [debug] proxy_access_log = "logs/access.log" 2020/11/17 17:08:21 [debug] proxy_error_log = "logs/error.log" 2020/11/17 17:08:21 [debug] proxy_listen = {"0.0.0.0:8000 reuseport backlog=16384","0.0.0.0:8443 http2 ssl reuseport backlog=16384"} 2020/11/17 17:08:21 [debug] real_ip_header = "X-Real-IP" 2020/11/17 17:08:21 [debug] real_ip_recursive = "off" 2020/11/17 17:08:21 [debug] role = "traditional" 2020/11/17 17:08:21 [debug] ssl_cipher_suite = "intermediate" 2020/11/17 17:08:21 [debug] ssl_ciphers = "ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-CHACHA20-POLY1305:ECDHE-RSA-CHACHA20-POLY1305:DHE-RSA-AES128-GCM-SHA256:DHE-RSA-AES256-GCM-SHA384" 2020/11/17 17:08:21 [debug] ssl_prefer_server_ciphers = "on" 2020/11/17 17:08:21 [debug] ssl_protocols = "TLSv1.1 TLSv1.2 TLSv1.3" 2020/11/17 17:08:21 [debug] ssl_session_tickets = "on" 2020/11/17 17:08:21 [debug] ssl_session_timeout = "1d" 2020/11/17 17:08:21 [debug] status_access_log = "off" 2020/11/17 17:08:21 [debug] status_error_log = "logs/status_error.log" 2020/11/17 17:08:21 [debug] status_listen = {"off"}Error: /usr/local/share/lua/5.1/kong/cmd/prepare.lua:12: could not prepare Kong prefix at /usr/local/kong: /usr/local/kong/logs/error.log: Permission denied stack traceback: [C]: in function 'error' /usr/local/share/lua/5.1/kong/cmd/prepare.lua:12: in function 'cmd_exec' /usr/local/share/lua/5.1/kong/cmd/init.lua:88: in function [C]: in function 'xpcall' /usr/local/share/lua/5.1/kong/cmd/init.lua:88: in function /usr/local/bin/kong:9: in function 'file_gen' init_worker_by_lua:51: in function [C]: in function 'xpcall' init_worker_by_lua:58: in function 2020/11/17 17:08:21 [debug] stream_listen = {"off"} 2020/11/17 17:08:21 [debug] trusted_ips = {} 2020/11/17 17:08:21 [debug] upstream_keepalive_idle_timeout = 60 2020/11/17 17:08:21 [debug] upstream_keepalive_max_requests = 100 2020/11/17 17:08:21 [debug] upstream_keepalive_pool_size = 60 2020/11/17 17:08:21 [debug] worker_consistency = "strict" 2020/11/17 17:08:21 [debug] worker_state_update_frequency = 5 2020/11/17 17:08:21 [verbose] prefix in use: /usr/local/kong 2020/11/17 17:08:21 [verbose] preparing nginx prefix directory at /usr/local/kong ``` ---
**Author:** ![murillopaula](https://yyz2.discourse-cdn.com/flex036/user_avatar/discuss.konghq.com/murillopaula/32/2311_2.png) [@murillopaula](https://discuss.konghq.com/u/murillopaula)\ **Post date:** [November 18, 2020, 1:35pm UTC](https://discuss.konghq.com/t/problem-when-starting-kong-in-the-jelastic-cloud-with-docker/7463/2 "2020-11-18T13:35:05Z")
- add the user `nginx_user` to the root group; or - allow every user to write to `/usr/local/kong` with something like `chmod -R 777 /usr/local/kong` These are workarounds but are dangerous and hacky. I think you should change the file system permissions to allow the `nginx_user` the ability to write to `/usr/local/kong` with something like `chown $nginx_user:$nginx_user /usr/local/kong; chmod -R 750 /usr/local/kong/)` ; What causes permission denied is for example starting Kong as the user/group `kong` when all files under `/usr/local/kong` are owned and only writable by the user/group `root` (I think this is what’s happening to you) One of the things that we started doing in 2.2.0 was changing permissions of `/usr/local/kong/` (the default prefix) to be owned by the `kong` user/group to make it easy to start Kong as the `kong` user. This was already being done in our official docker releases, but we started doing it for non-docker environments too such as operating systems centos and debian. If you are still blocked, please provide us the step by step reproduction instructions. Where is the `docker-entrypoint.sh` and the `Dockerfile`? How are you installing Kong, starting it (with which user?), docker distribution (centos, debian, ubuntu), etc.